Page 32 - Logistics News Sept / Oct 2018

News
The golden age of
services
GLTC notes that the materials handling
equipment (MHE) supply chain has
transformed into a service-centric sector
that offers end-to-end solutions.
IN TODAY’S operating conditions,
consumers are doing more research before
making buying decisions. They expect
suppliers to meet their needs and respond
to their problems effi ciently, especially
when it comes to MHE. The aftersales
services play a role in the client’s decision
to purchase, says Darryl Shafto, MD of
Goscor Lift Truck Company (GLTC).
Shafto says that this is a golden age
of services, and the MHE supply chain is
transforming into a service-centric sector,
moving away from just supplying products
to off ering end-to-end solutions.
While service initiatives are the starting
point, Shafto believes that it is the speed of
the service that really matters. “For an MHE
supplier of GLTC’s stature, speed of service
is at the core of our service strategy,”
he says. Shafto says a fundamental
prerequisite is to have the infrastructure
that allows the company to respond to any
service needs timeously.
Shafto mentions that infrastructure
alone may not be enough in today’s
information age. He says that aftermarket
is evolving from just being the provision
of spare parts and fulfi lling maintenance
contracts. “The use of newer technologies
is helping ease maintenance issues. Rapid
development in machine technology has
opened up new avenues of fl eet monitoring
and remote troubleshooting,” says Shafto.
Shafto notes that technological
evolution is infl uencing the supply chain
in terms of service provision. “I believe we
are already ahead of the game and I wish
to stress the criticality of prioritising an
MHE supplier that has this sort of capability
when it’s time for those buying decisions,”
concludes Shafto. •
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Combilift launches
the Combi-PPT
Material handling solutions provider Combilift has
launched a new high capacity powered pallet truck – the
Combi-PPT.
THE POWERED
pallet truck comes
with standard
lift capacities
of 3,000kg and
6,000kg, with
higher capacity
models from
7,000kg to 16,000kg available on request.
The Combi-PPT includes Combilift’s unique, patented
multi-position tiller arm, which enables the operator to
stand at the side of the unit rather than at the rear, giving
operators excellent visibility of even the bulkiest loads and
their surroundings, and eliminates any possibility of crush
risk when working in confi ned areas.
“Combilift developed its fi rst pedestrian models in
response to an industry demand to move away from ride-on
forklifts. We are seeing a growing demand for pedestrian
trucks, driven by safety concerns where customers and/
or employees are in the vicinity of operating forklifts. The
Combi-PPT off ers safer operation, maximum operator
visibility and narrow aisle performance,” says Martin McVicar,
Managing Director, Combilift.
Features include power steering, AC motor technology,
rear wheel drive and a patented multi-position tiller arm,
with optional extras available. •
RTT Group receives two accolades
The company was awarded the ISO 39001
certifi cation and GC-Mark conformance for its Road
Trafffi c Safety (RTS) programme.
ISO 39001 provides state-of-the-art requirements for road
safety aspects, and GC-Mark is an international seal that
indicates that a product, service or organisation fulfi ls a
number of relevant requirements relating to how it operates
in accordance with all applicable laws,
RTT started the process of implementing an RTS
management system based on the ISO 39001 standard
with the intention to help prevent and reduce the risk of
road-related deaths and serious injury. The RTT SHEQ team
also implemented a rigorous programme to upgrade yard
signage at RTT’s facilities, and to train each employee on the
principles of the RTS programme.
Benefi ts include reduced injuries on duty, reduced number
of vehicle accidents and lower associated costs and fuel
usage. •
September/October 2018 | Logistics News