Page 9 - Logistics News - July August 2022

O P I N ION

Speed and accuracy are everything in

e-commerce warehouse management

– can you afford to keep it in-house?

By Tennille Bell, General Manager: Sales at
Programmed Process Outsourcing (PPO)

As consumer demand grows, e-commerce players will need to reassess their warehouse

management systems (WMS) to be competitive in this space. Here, sellers will have to decide

whether to keep their warehouse management in-house or outsource the function entirely.
-commerce in South Africa has grown to increase. More customers will be expecting delivery

significantly in the past two years. Spurred by that is fast, convenient and accurate, and any delays or
Enecessity during the COVID-19 lockdown in errors in delivery will not be taken kindly, resulting in
2020, consumers are now familiar with online shopping e-commerce sellers losing potential repeat customers.
as roughly 70 percent of South Africans now shop
online at least once a month. If fuel prices continue To remain competitive, sellers will need to look L O GI S T I CS NEWS
to rise, more South Africans will take advantage of at their warehouse management systems (WMS) and
shopping from home, which means that demands in decide: keep warehouse management in-house or
the e-commerce sector from consumers are only going outsource the function entirely?

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