Page 29 - Logistics News - Issue 02 - 2024
P. 29
D I S T R IBU T I O N C E N T R E S / L A S T MIL E
no doubt we will win back the loyalty
of our retailers affected by the initial Digitisation of
problems.
The six key areas we are looking last mile logistics
at building on in the logistics space
are:
• Operational excellence.
• Financial stability.
• Customer service. By Renko Bergh, Co-founder of CtrlFleet
• Governance and compliance.
• Building a SPAR performance Digitsation of last mile logistics is a
culture. transformative force reshaping the delivery
• Innovation in support of the overall landscape for transporters and has a critical
SPAR Strategy towards 2028.
role to play in the last mile segment in order
We will be driving very specific to enhance efficiency and customer service in
innovation projects. At the end of the delivery process.
the day, it is people who are running
machines, and people must execute
the decisions that will create the he last mile of analytics refers to the space between the data
results that matter. team and the business teams. It is the moment between
T someone looking at your report or dashboard and the action
This is why we are focused on they take as a result; it encompasses all the back-and-forth questions
developing logistics technical skills we get about ‘what this graph means’ or ‘what data is included there’;
and leadership levels across our and it’s where we discuss the problems of our stakeholders and how
business. Our recent syndicated we can help solve them.
project management programme,
which entailed eight groups and What does the data say about the importance of last
involved 70 people, is a great mile logistics?
example of innovation in action. It Despite being the shortest part of the supply chain, it’s often the
has delivered excellent results and is most complex and costly, accounting for up to 53 percent of the total
now moving on to the implementation shipping cost. A staggering 84 percent of consumers declare their
phase across our DCs. reluctance to shop again with a retailer following a negative delivery
experience.
I expect to see some powerful
solutions coming to the fore as the Additionally, 70 percent of consumers prioritise speed,
best ideas from within our company convenience and a friendly delivery service, with 90 percent viewing
are tested and implemented. two- to three-day delivery as standard and 30 percent expecting
same-day delivery. Astonishingly, 21 percent of consumers express a
Ultimately, we are redeveloping reluctance to buy from brands that offer no or limited order tracking,
our logistics strategy to drive an agile, highlighting the growing importance of transparency in the delivery
reliable, sustainable supply chain process.
network to ensure retailer success.
As the market becomes even more The last mile in action
sophisticated and complex, we will Last mile logistics isn’t a one-size-fits-all solution. Its application
ensure we keep our eyes wide open. • varies across industries:
www .l o g ist i csn e w s .c o .z a NO V E MB E R/D E C E MB E R 2024 27
