Page 23 - Logistics News - September October 2022

W A R EH OU SE M A NA G E ME N T

for their e-commerce clients. Exposure to multiple on achieving these KPIs. Processes are continuously
clients and a varied set of demands gives a solid BPO evaluated and once they’re in a position where
provider extensive experience to draw from. With so KPIs are being comfortably met, BPOs will seek
much data involved in analysing WMS efficiencies, out ways to further fine-tune operations to achieve
bringing in a trusted BPO provider will help the even higher levels of efficiency by continuously
business by conducting its needs analysis with as monitoring and optimising. For the business, fixed
little downtime as possible, delivering an external overhead costs become flexible and it becomes easier
objective viewpoint on efficiencies that identifies to scale up and down as demand dictates as BPO
areas for improvement and areas of risk, and presents providers anticipate and cater to fluctuations in
proven solutions to yield the desired outcomes. production timeously.

Do what you do best, outsource the rest Always a better way to do it
Which business functions can be outsourced to Such proactive improvement is directly linked to
improve efficiency? Think about it this way: If it’s not enhanced customer satisfaction, which comes from
a core business function, it can be better handled by a faster delivery and more accurate orders. Not only
specialist. By entrusting the warehouse management are returns and complaints reduced, but customer
function to a BPO provider, an e-commerce company feedback reflects positive sentiment, which in turn
can benefit from their expertise in choosing and has an impact on the company’s competitive edge
implementing the best technologies, processes and that brings with it increased profits. For companies
people to streamline operations to reduce risk and still on the fence about business process outsourcing,
enhance output. it’s important to remember one thing – if you deprive
yourself of BPO and your competitors do not, all L O GI S T I CS NEWS
BPO providers operate under stringent, mutually you’re doing is putting yourself out of business. Can
agreed KPIs and their remuneration is dependent you afford to do that? •

www .l o g ist i csn e w s .c o .z a SEP T E MB E R/O CT O B E R 2022 21