Page 23 - Logistics News - September October 2023

STORAGE HEAD OFFICE

+27 11 824 1527 TR ANS PO R TATI O N

Cape Town:
SOLUTIONS +27 21 905 0500 Digital transformation in the logistics

KwaZulu Natal:
+27 31 465 0377 sector: Be a transporter of choice

Zambia:
+27 79 968 6252 (WhatsApp)

By Mo Malie, Chief Technology Officer, Blupath Technologies

info@acrow.co.za

Your customers, both current and potential, are going digital. Whether they are

manufacturers, distributors or retailers, leading organisations are using the latest technology

www.acrow.co.za tools to drive operational efficiencies across their supply chains. Digital solutions are

automating repeatable tasks to boost efficiency and promote faster and better decision-

making and early adopters are enjoying a competitive advantage in their chosen markets.
he outsourcing of services, especially transport is altering buying behaviour. The business-to-consumer
requirements, has become the norm. Companies are (B2C) market is directly influencing the business-to-business

Tfocusing their time and resources on developing their (B2B) model with expansion in the use of handheld devices
core businesses while engaging experts to deliver support and mobile applications. This can be seen in the popularity
services. It is becoming increasingly clear that transporters of home delivery apps like Uber Eats and online travel
need to keep pace with the way their customers wish to aggregators such as Booking.com. The consumer is now
engage with their service providers. The migration to an used to tracking their order from meal preparation to last
interconnected transport world is already here. mile delivery and the corporate customer is now asking
for similar visibility and tracking from their transport and
Why are companies going digital? logistics service providers.
According to a recent KPMG presentation at the e2open Connect
2023 conference, there are five real disruptors in global supply What the customer wants

chains, driving the need for digitisation. Leading companies in every industry are aiming for the most
cost-effective method of moving goods from source to
With disruptions come the opportunities to improve. destination. The goal of adopting new digital technologies is
Changing customer preferences and omnichannel expansion to improve customer service and reduce operating expenses.
With transport services, companies
are looking to outsource to
specialist service providers but
retain control; to do this they need
visibility, flexibility and transparency.

Agility is key to being able to deal
with supply chain disruptions and
unexpected delays, with supply
chain intelligence driving proactive
rather than reactive decision-
making.

But that’s not all. Customers

also want confidence that their
communications are secure,
Source: KPMG & e2open ‘Trade and Transportation – E2Open Single Platform’ e2open- that there is compliance with
Connect 2023.

www .l o g ist i csn e w s .c o .z a SEP T E MB E R/O CT O B E R 2023 21